Player 2 Helpdesk

Overview

Player 2 Helpdesk is a custom web application tailored to support the Player 2 social networking community by facilitating the communication between the Player 2 users and the support staffs.

Responsibilities

• Led the frontend team from UI conceptualization in Figma to functional implementation using React and TypeScript

• Implemented authentication and authorization, including magic link registration, login, password reset, and role-based access control

• Designed and developed a user-friendly dashboard with advanced filtering and sorting capabilities

• Created a visualized reporting system with customizable date range and filter options using Rechart to provide insights into helpdesk performance

• Collaborated closely with the backend team to integrate server-sent events for real-time chat and notification functionality

• Configured and managed global states using Redux to ensure state consistency across the entire application

Screenshots